YOU GOT QUESTIONS? Look here first!
Are all the batteries you sell NEW?
YES! All the batteries we sell are Brand NEW. We will NEVER -- NEVER NEVER EVER -- sell you a refurbished battery. PERIOD.
Why are your batteries so much less expensive than other stores?
Honestly, we have no idea. We know that several online retailers buy their batteries from the same places we do, and we can't figure it out either. Perhaps it has something to do with the amount of volume we sell, or the fact we buy only on demand and keep our overhead low, or maybe it's because we believe you shouldn't have to pay $150 for a battery that you could just as easily buy from us for $75... We operate by a very simple "golden rule" -- We treat you how we would like to be treated -- Fairly. Chances are if someone is charging you 50-100% more than we are, it's because they "have" to... We would urge you to ask yourself before you buy, "Is the company I'm buying batteries from, someone's WEB STORE or am I buying batteries from a BATTERY Store ON the WEB?"
How fresh are your batteries?
In a word..? SUPERFRESH! Our batteries are the freshest possible because of our ON-DEMAND buying. This keeps batteries fresh and rotated on a regular basis. Most small SLA batteries and ALL MULTI-ORDER DEEP CYCLE batteries are shipped direct from the factory to ensure they are matched to others from their "batch" and are the most recently manufactured.
How long will it take to receive my order?
Short Answer: If you choose FREE GROUND SHIPPING, 5-10 days.
LONG ANSWER: All Domestic orders (contiguous 48 States – No AK, HI, PR) received by 12:00 p.m. Pacific Time will usually ship within 3 business days, though most orders are usually filled and shipped within 24-48 hours. Orders received after 12:00 p.m. Pacific Time on Fridays, will be filled and shipped the following week. All orders are shipped via FED Ex Ground, FEDEX Smart Post or UPS Ground (unless expedited service is designated) from one of our ten Powerstride Battery Locations or our vendors’ warehouses. This can be UP TO 10 calendar days. Once your order has been shipped, shipment confirmation and anticipated delivery date will be emailed to you.
Why do you charge my credit card before you ship my order?
Powerstride Battery assumes a lot of liability shipping batteries with an "Authorization Only Until Shipment" policy and it just opened the door for too many bad apples who were ripping us off and taking advantage of the system. A few bad apples ruined it for everybody, and that’s the way we do it now. We understand if you don't wanna do it that way, but we hope that our customer service, expertise, and willingness to SPEAK TO YOU on the phone unlike most online retailers, reassures you that we're not at all like most eTailers out there and you can trust us with your money.
Do you charge Sales Tax?
Sure do. By law, we charge sales tax to our California customers based on their shipping address and for products shipped TO California from Out-of-State customers. Wholesale customers in California do not pay tax when a Tax-Free Account is created by our customer service team; Or Tax will be refunded from an order once a Resale Number is filed in our corporate office at 122 Enterprise Court, Corona, CA 92882 within 48 Hours of order placement. For more information regarding sales tax in California, visit www.boe.ca.gov.
Your store charged me the wrong Sales Tax Rate in California! What do I do now?
OOOOPSY! Sorry 'bout that. California Sales Tax is calculated by Delivery or Ship To zip code. Unfortunately, some zip codes in California do NOT reflect accurate sales tax rates in our store calculator for some cities. Please complete the checkout process, and send us an email with your order number at firstname.lastname@example.org explaining the error and the correct sales tax rate for your delivery address and we'll be happy to refund the difference!
Why am I charged Sales Tax on Overnight and Expedited shipping in California?
Since we offer free GROUND shipping on ALL of our orders, Expedited and Time Definite Shipping is an optional "service" and it is taxable under California Law when applied to shipments TO California Addresses. Therefore, your full Item and Shipping total will be taxed before checkout. To avoid paying taxes on any shipping or handling charge, select our FREE Ground Shipping, which is available on EVERY item in our store.
What if the item I want is out of stock?
Occasionally, we are out of stock on some items before we are aware of inventory levels. This unfortunately cannot be avoided because we do not have a dynamic inventory system. If your order was accepted and credit card charged and your item is out of stock, we will make every attempt to notify you by email AND telephone within 24 hours (by Monday a.m. if order placed after Noon on Fridays) to determine if you wish to keep your order valid until such time the item can be shipped, or cancel your order for a full refund. If the item you want to purchase is out of stock, please call us TOLL FREE at (877)576-9379 or email us at email@example.com for a comparable item or expected IN STOCK date.
Do you ship Internationally or to FPO AP or AE addresses?
Yes, we do ship internationally but there is a $2000.00 minimum order for International Orders. International Orders also require advance payment by wire transfer or Credit Card prior to shipment. Please contact the Customer Service Department Directly for assistance in processing your International Order, calculating shipping costs, and payment arrangements as most international transactions require additional time and detail in processing. Attention FPO AP & AE CUSTOMERS: WE GLADLY SHIP TO FPO AP and AE address for most items via US Postal Service for an additional charge. Please allow extra time in processing your AP or AE order and email us at firstname.lastname@example.org to find out how much you can expect to pay.
How do I return my order?
Once obtaining a Return Authorization from our Customer Service Department, you can return your item with its original box and packaging materials. If the return is a result of Powerstride Battery’s error (wrong item shipped to you, item damaged in transit) you may return your item at no cost to you. If you are not satisfied with your purchase, you may obtain a Return Authorization from our Customer Service Department within 10 days of the date of your order for a full refund minus a restocking fee. Click here to see our complete return policy.
Do you have anything in the back?
Okay, it’s not really frequently asked, but just like in real store – when you can’t find what you’re looking for, just ask! You can always call our toll-free number and talk to a REAL LIVE PERSON in our Customer Service Department if you call Monday - Friday between 7:30 a.m. and 5 p.m. Pacific Time.
Can I pick up my order at a Powerstride Location?
Sorry, we do not offer a Will Call option for Internet Orders. Some internet store items are available ONLINE ONLY, and pricing may vary from each Powerstride Location on items available in our stores based to local demand and availability. Our goal is to offer the best possible prices on Powerstridebattery.com as well as in our Powerstride Battery stores. Sometimes an online price will not match a price that is offered in your local store. The local price may require additional handling, may not be available or may have other factors that influence the price difference from the online price. Please Note: Prices shown on Powerstridebattery.com are online prices only.
Do you offer discounts of any kind?
Sometimes! Powerstride Battery offers GOVERNMENT contract discounts, periodic coupon discounts, volume discounts for large orders, price matching discounts, and wholesale/dealer discounts where applicable. Call our customer service department TOLL FREE at (877) 576-9379 for details or email us at email@example.com. Certain conditions apply for some discounts.
Can I track my order?
Absolutely! You should receive an email notification and a tracking number telling you when and where your order is and when it can be expected.
How can I trust Powerstride Battery?
Powerstride Battery Company Inc. has been in business since 1926. We love our customers and want to keep them! That is why we are committed to protecting your right to privacy. In keeping with that commitment, we are providing you with details about the information we collect while doing business. To process and ship your order, we need your name, phone number, billing address, shipping address, credit card information and e-mail address. This information is stored on a secure server to allow us to process subsequent orders more quickly. On occasion we may notify our customers about specials but will never share your mailing address with other companies. To guard against credit card fraud, we offer secure online ordering using the latest encryption technology offered and by using SSL protection by GeoTrust & Register.com. The connection between your browser and our servers is encrypted with industry-standard technology, which scrambles ordering information so that only your browser and our servers can decipher it. When you connect to our site, our server uses non-persistent cookies to collect your IP address. Non-persistent cookies do not reveal your identity; they simply enable us to maintain custom settings and items in your shopping cart while you browse. The non-persistent cookie is temporarily stored in memory and is automatically deleted when you end your browser session.
What if I still have questions?
We are available to help you by phone TOLL FREE at (877)576-9379 Monday - Friday from 7:30am to 5p.m.Pacific Time. Or you can Email us at firstname.lastname@example.org.
Powerstride Battery Co., Inc.
122 Enterprise Court
Corona, CA 92882
And if you still have questions:
"For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life. For God did not send his Son into the world to condemn the world, but to save the world through him."(John 3:16-17, New International Version, ©2011) You can call us about this, too.