Return Policy

We want you to be completely satisfied with your purchase from Powerstride Battery. You may return any item within 20 days of receipt of your order to exchange it or receive a refund.

Inspect your purchase prior to signing for it "Received"...do not sign for or accept damged merchandise! If your item was delivered damaged, we will gladly ship a replacement item at no cost to you, provided you have contacted us by email within 24 hours of delivery/attempted delivery of your order. You may email our Customer Service Department at help@powerstridebattery.com or call TOLL FREE (877) 576-9379.

If you signed for your order before realising damage, we insist that you keep all original packaging and labels until informed by our shipping agent or Powerstride Battery to dispose of or until it is picked up.

All warranties exclude damage due to neglect, improper charging, or improper use. You must contact the manufacturer for all warranty service. See our warranties page for details about specific brands.

If you change your mind about a purchase, or decide you are not satisfied with your purchase, please call our Customer Service Department for a Return Authorization Number within 20 days of receipt of your order. We will gladly refund the entire purchase price of the item you want to return, minus a 20% restocking fee. The item you return must be in new, re-sellable condition, in its original box or carton with a copy of the packing slip, copy of the purchase confirmation and a copy of the Return Authorization Email. You will be responsible for all shipping costs unless otherwise informed at the time of return. We will always pay for return shipping if we have sent you the wrong item, have shipped it to the wrong address, your order was received damaged or was DOA. However, the item you return MUST BE in new, re-sellable condition, in it's original box. Returns without authorization, or for any reason (other than defect or warranty) after 20 days are the responsibility of the customer; and shipping charges and restocking fees will apply.

You may cancel most orders prior to shipment without penalty. However, if you are canceling an order on a product that is "Manufactured to order" or "Special Order", there will be a 20% restocking fee. Return shipping for Hazardous Shipments is not authorized unless you or your company is DOT 49 CFR 172.04 Certified to ship hazardous materials, and only then by normal return procedures. Hazardous Materials returns under any circumstance other than damage are at the customer's expense.

We are available to help you by phone TOLL FREE at (877)576-9379 Monday - Friday from 7:30am to 5p.m. Pacific Time. Or you can Email us at help@powerstridebattery.com if you have questions, or need to obtain a Return Authorization Number.

Powerstride Battery Co., Inc.
122 Enterprise Court
Corona, CA 92882

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